FAQ

What is UberRUSH?

Just as Uber connects you with a car to take a ride, UberRUSH connects you with a delivery partner to make a delivery. Your delivery partner will arrive at the push of a button, ready to pick up your items and deliver them wherever they need to go.

Where is this currently available?

UberRUSH is currently available in the New York City Area (Manhattan, Brooklyn and Queens), San Francisco and Chicago.

How long does it take for UberRUSH to deliver a package?

The timing is different for every order. Once you enter the recipient's address, you’ll see an estimated time of delivery.

What do you do to guarantee safe & reliable delivery?

We provide real time tracking so you always know where your delivery is and when it will arrive. You also have the ability to require a signature as well as round trip service to return an item if it can’t be delivered. If you have any questions or concerns, you can always contact our support team at rush@uber.com.

How is an order delivered?

Your delivery partner will follow the instructions that you provide and deliver accordingly. If you request extra steps like a signature confirmation or a return trip, we will add them to the delivery partner's trip automatically. The item will be delivered directly to the intended recipient or left with a doorman.

Can restaurants or other prepared food businesses use UberRUSH?

We focus UberRUSH on powering backend delivery logistics for merchants and enterprises that do not have prepared foods. We built UberEATS to specifically meet the needs and support the growth of our individual restaurant partners. For more information about UberEATS, head over to UberEATS.com/restaurants.

What items can I deliver using UberRUSH?

Delivery partners will deliver any item that an average person can carry. Delivery partners on bikes can deliver items up to 30 pounds and delivery partners driving cars can deliver items up to 50 pounds. However, you may NOT send for delivery:

• People or animals of any size
• Alcohol (or any other goods that require identification)
• Illegal items
• Dangerous items (weapons, explosives, flammable, etc.)
• Stolen goods
• Any items for which you do not have permission to send

Delivery partners reserve the right to refuse delivery of any item.

What are guidelines around using the UberRUSH brand?

We’re so glad you’re interested in talking about UberRUSH. If you’d like to include Uber or UberRUSH in any press, please email press@uber.com for explicit approval.

The Uber and UberRUSH brands include the words, phrases, symbols, and designs that are associated with Uber and UberRUSH. All of our brand features are protected by applicable trademark, copyright, and other intellectual property laws. If you would like to use any of the brand features on your website, in an ad, in an article, or in any other medium–please read the guidelines below. If you have any questions you can fill out this form.

DO:

• Use logos and assets found here
• Follow all Uber and UberRUSH terms and policies
• Keep enough space around UberRUSH or Uber brand assets so they appear clean and uncluttered. See the brand guidelines for more details
• Contact press@uber.com to receive approval and for any press-related questions

DO NOT:

• Use the Uber or UberRUSH brand for press purposes or other marketing channels in a way that implies partnership, sponsorship, or endorsement without explicit approval
• Combine any part of the Uber or UberRUSH brand with your name, marks, or generic terms
• Use trademarks, names, domain names, logos, or other content that imitates or could be confused with Uber or UberRUSH
• Use any icons, images, or trademarks to represent Uber or UberRUSH other than the assets in the resource center
• Modify Uber or UberRUSH brand assets by changing color or design
• Assert rights over the Uber or UberRUSH brand whether by trademark registration, domain name registration, or anything else

• Feature Uber or UberRUSH on materials associated with pornography, adult and sexual merchandise, tobacco, drug paraphernalia, illegal activities, or other materials that violate the UberRUSH Terms and restricted item list below:

  • People or animals of any size
  • Illegal items
  • Dangerous items (weapons, explosives, flammable, etc.)
  • Stolen goods
  • Drug Paraphernalia
  • Any items for which you do not have permission to send